Enhancing Customer Success Through Services Partnerships in APJ

As organizations in the Asia Pacific and Japan (APJ) region increasingly transition towards modern private cloud solutions, the role of professional services partnerships has become pivotal. This shift is primarily driven by the rising demands for artificial intelligence (AI), data security, and scalable infrastructure, as highlighted in Broadcom’s Private Cloud Outlook 2025 report, titled 'The Cloud Reset.' According to the report, 88% of APJ organizations trust private cloud technologies for the security and compliance of their workloads (Broadcom, June 2025). However, the journey toward cloud transformation is complex and necessitates collaboration with trusted partners who can provide expertise from initial planning through to ongoing operations.

The current landscape in APJ reveals a significant reliance on professional services aimed at facilitating cloud adoption. Research indicates that 30% of organizations cite a lack of in-house skills as a barrier to adopting private cloud technologies, while 83% depend on external professional services for cloud-related needs (Broadcom, 2025). This dependence underscores the necessity of transforming fragmented IT infrastructures into integrated cloud operating models.

Professional services partners play a critical role in this transformation, guided by three fundamental principles:

1. **End-to-End Transformation**: Achieving comprehensive transformation extends beyond merely implementing isolated solutions. It necessitates a holistic architectural strategy that integrates infrastructure, applications, and operations seamlessly. Partners provide essential guidance throughout this process, ensuring a cohesive transition across the technology stack.

2. **De-siloed Organizations**: Many organizations are characterized by siloed operations, where business units manage their workloads independently. Transitioning to a platform-centric approach requires dismantling these silos, which necessitates deep engagement with professional services and advisory support. Research shows that nearly 80% of organizations are now structuring their technical teams around platform teams, aligning cloud adoption with cross-functional objectives (Broadcom, 2025).

3. **Enabling the Right Cloud Operating Model**: A suitable cloud operating model allows organizations to shift from reactive to proactive infrastructure management. With VMware Cloud Foundation (VCF), services partners are instrumental in modernizing IT operations. This partnership allows organizations to transform their IT from a cost center into a catalyst for innovation. For instance, an organization in Canberra, Australia, has successfully partnered with Broadcom and Emanate to establish a secure, scalable private cloud, meeting stringent security and compliance requirements (Broadcom, 2025).

Another case showcases a leading financial services provider in India that leveraged the expertise of Indus Systems & Services, a Broadcom partner, to modernize its IT infrastructure and enhance security measures. Such partnerships have enabled these organizations to achieve transformative business outcomes, demonstrating the tangible benefits of collaboration in cloud environments.

Broadcom’s commitment to investing in partner capabilities is evident through initiatives such as comprehensive training programs and certification events, which aim to elevate partner expertise in delivering cloud solutions. The recent region-wide event in Korea focused on enhancing technical skills among partners and included the first Broadcom Knights event in APJ, emphasizing advanced training and certification processes for highly technical experts (Broadcom, June 2025).

As organizations look forward to advancements with VMware Cloud Foundation 9.0, Broadcom remains dedicated to collaborating with its partners to enhance customer success and deliver substantial business outcomes. The ongoing evolution in the cloud landscape, propelled by strategic partnerships, promises not only to address existing challenges but also to foster innovation and growth across the APJ region.

In conclusion, the integration of professional services into cloud strategies is not merely beneficial but essential for organizations aiming to navigate the complexities of cloud transformation. As partnerships deepen and capabilities expand, the future of cloud technology in the Asia Pacific and Japan region looks promising, characterized by enhanced security, operational efficiency, and long-term value creation for customers.