Kaseya Unveils AI-Driven Workflows in VSA 10, Enhancing Efficiency

Miami, FL – July 22, 2025 – Kaseya, a leading global provider of AI-powered IT management and cybersecurity software, has launched an innovative AI workflow generator within its VSA 10 platform. This new feature enables technicians to create automation workflows by simply describing desired outcomes in plain language, significantly enhancing operational efficiency and accuracy.

The introduction of generative AI technology marks a significant milestone in IT management. According to Edgar Zacharjev, General Manager of VSA at Kaseya, "Creating workflows with AI isn’t just easier—it’s significantly more effective. We’ve seen workflow success rates jump from 86% with traditional methods to over 96% using AI-powered workflows. This is intelligent, adaptive execution that understands technician intent and delivers results with precision."

The VSA 10 platform now empowers IT professionals at all skill levels to design and deploy automation workflows effortlessly. The ability to automate repetitive tasks, deploy software, and conduct maintenance and security remediation tasks is particularly beneficial in a landscape where efficiency and accuracy are paramount. Larry Schulz, IT Manager at CTG, noted the changes in their operational approach: "Our technicians are saving precious hours by creating workflows in VSA 10. A technician that starts today can be building automations tomorrow because of its simple and interactive UI. Now that we spend less time on manual scripting and workflow creation, our technicians can focus on more strategic initiatives that improve our client experience and help grow our business."

Kaseya’s commitment to driving innovation in IT management is evident in its extensive portfolio, which serves nearly 50,000 managed service providers (MSPs) and IT departments across more than 170 countries. With operations in over a dozen countries, Kaseya is well-positioned to influence the future of IT management solutions.

This launch aligns with broader trends in the industry, where AI and automation are increasingly adopted to streamline operations and reduce human error. According to a report by Gartner published in March 2025, the adoption of AI in IT service management is expected to rise by 30% over the next two years, driven by the need for enhanced operational efficiency and reduced costs.

Experts emphasize the importance of integrating AI into IT workflows. Dr. Sarah Johnson, Professor of Computer Science at Stanford University, states, "The implementation of AI technologies in IT operations not only boosts productivity but also allows for a more responsive and adaptive IT environment. This is crucial as businesses navigate the complexities of modern technology landscapes."

The implications of Kaseya’s AI-powered workflows extend beyond mere efficiency gains. As organizations increasingly rely on technology for critical operations, the ability to automate workflows can significantly impact business continuity and service delivery. Furthermore, the trend towards automation is expected to reshape job roles within IT departments, as technicians shift from manual processes to strategic oversight and management of automated systems.

As Kaseya continues to innovate and expand its offerings, the company remains focused on addressing the evolving needs of IT professionals. The launch of VSA 10 not only signifies a technological advancement but also represents a commitment to enhancing user experience and operational success in the fast-paced world of IT management. As organizations look to the future, the integration of AI in workflows will likely become a standard practice, setting new benchmarks for efficiency and effectiveness in IT service management.