Saudi Telecom and Huawei Release White Paper on AI Transformation

On June 25, 2025, at the OTF2025 event in Copenhagen, Saudi Telecom Company (stc) and Huawei unveiled a white paper titled "An Intelligent Transformation Journey from Vision to Reality." This document outlines a strategic framework and practical approaches for achieving intelligent transformation within the telecommunications sector, emphasizing the roles of artificial intelligence (AI) in enhancing customer experiences, operational efficiency, and innovation.

The white paper highlights several initiatives aimed at optimizing business processes and strengthening human-machine collaboration, crucial for the telecommunication industry as it increasingly relies on data-driven solutions. According to Eng. Nasser Al-Nasser, CEO of stc, "This partnership with Huawei is pivotal in guiding our transformation journey, leveraging AI to improve customer satisfaction and operational excellence." This emphasis on AI-driven capabilities reflects a significant trend in the telecommunications industry, where service providers are redefining their operational strategies to meet evolving market demands.

The report expounds on several key practices for intelligent transformation. These include the importance of converged data management, which Dr. Emily Chen, a data analyst at the International Telecommunications Union (ITU), notes as being critical for integrating various data sources effectively. "A unified data architecture not only enhances analytics capabilities but also supports real-time decision-making processes, which are essential in today’s fast-paced market," Dr. Chen stated in her analysis published in the Journal of Telecommunications Research in April 2025.

Additionally, the white paper presents the Technology Unit Brain (TU Brain) Co-pilot, a key initiative designed to improve efficiency and customer satisfaction. This AI-centric platform facilitates data quality management and offers actionable insights for operational improvements. As noted by Huawei’s Chief Technology Officer, Dr. Liang Wei, "The TU Brain Co-pilot exemplifies how AI can be harnessed to create value across the enterprise, driving innovation and enhancing customer interactions."

The insights from the white paper serve as a practical reference for global telecommunications operators striving for similar transformations. According to a report by the Global System for Mobile Communications (GSMA), the integration of AI technologies in telecommunications is expected to generate $1.5 trillion in value by 2030, underscoring the economic implications of such strategic initiatives.

In light of the rapid technological advancements and the increasing demand for enhanced customer experiences, the partnership between stc and Huawei is poised to redefine operational frameworks within the telecommunications sector. As industry experts suggest, the future lies in a cloud-native, data-centric model where strong data foundations will unlock new monetization opportunities.

Looking ahead, this collaborative effort signals a transformative phase for telecommunications operators worldwide, paving the way for the integration of AI innovations that promise to reshape customer engagement and operational efficiency in unprecedented ways. The implications of this transformation are vast, with potential impacts on economic growth, societal connectivity, and technological advancement, marking a significant step forward in the digital era.