Laurbel Surgery in Hull Receives Outstanding Rating from CQC

The Laurbel Surgery, located in Bilton, Hull, has been awarded an 'outstanding' rating by the Care Quality Commission (CQC) following an inspection conducted in June 2023. This recognition highlights the surgery's commitment to patient care and innovative practices in healthcare delivery. According to the CQC report, Laurbel Surgery has consistently met the World Health Organization's target of 95% for childhood immunizations, demonstrating a strong dedication to preventive healthcare.

The CQC's findings are significant not only for the surgery itself but also for the broader healthcare landscape in the UK. The report noted that the practice effectively facilitates patient access to appointments, with 89% of surveyed patients reporting ease of contact via phone, 95% through the website, and 92% using the NHS app. Susan Moody, the practice manager, expressed pride in the team’s performance, stating, 'The CQC report reflects the high quality of patient-centered commitment of the entire team in providing good quality patient care.'

Furthermore, the inspectors praised Laurbel Surgery for understanding and accommodating the diverse personal, cultural, social, and religious needs of its patient base. Alan Stephenson, CQC Deputy Director of Operations for South and East Yorkshire, remarked on the surgery's innovative approach, highlighting their success in encouraging residents to participate in cervical cancer screenings and childhood immunizations.

The positive assessment by the CQC serves as a benchmark for other healthcare providers, with Stephenson urging them to learn from Laurbel Surgery's example. He stated, 'Other practices should look to Laurbel Surgery and this report as an example of good care and to see what they could learn.'

This outstanding rating comes at a time when the UK healthcare system faces numerous challenges, including staffing shortages and increasing demand for services. The Laurbel Surgery’s success may provide insights into effective practices that can be adopted by other GP surgeries across the country.

In conclusion, the CQC's recognition of Laurbel Surgery as an 'outstanding' practice not only underscores the importance of quality patient care but also sets a high standard for healthcare providers nationwide. As the demand for efficient and compassionate healthcare continues to grow, the success of Laurbel Surgery could pave the way for a new model of patient-centered care in the UK healthcare system.