Agentic AI Integration Accelerates Among Early Adopters in 2025

In a significant development for the business technology landscape, a report from the Capgemini Research Institute reveals that agentic AI integration is set to accelerate in 2025 among early adopters of generative AI (Gen AI). Released on June 18, 2025, the report titled 'AI in Action: How Gen AI and Agentic AI Redefine Business Operations' highlights that organizations are now experiencing an average return on investment (ROI) of nearly 1.7 times from their AI initiatives.

The report indicates that about 30% of early adopter organizations have already implemented AI agents into their operations, with projections suggesting a 48% increase in agentic AI projects by the end of 2025. This surge in adoption is attributed to the demonstrated cost efficiencies and operational improvements that AI technologies facilitate across various business functions, including procurement, customer service, supply chain optimization, and finance.

According to Oliver Pfeil, CEO of Business Services at Capgemini, "Gen AI and agentic AI can truly transform business services, enabling the shift from traditional cost-focused models towards an AI-enabled, value and insight-driven business. Those that adopt an integrated approach with data and AI at its core will be set to achieve a truly connected, frictionless enterprise."

The report also notes a growing confidence among enterprises regarding AI investments. While earlier concerns about achieving ROI from large-scale AI rollouts persisted, organizations are now increasingly reporting substantial returns. Notably, 62% of respondents indicated plans to increase their investment in Gen AI this year compared to the previous year.

As of now, 36% of organizations have begun implementing Gen AI, a notable increase from just 20% the previous year. This growth reflects a broader acceptance of AI technologies and their perceived value in enhancing operational efficiency and customer satisfaction. The leading sectors in adopting AI agents include high technology, industrial manufacturing, consumer products, energy and utilities, and pharmaceuticals.

However, the report also highlights that despite the promising growth, organizations continue to face barriers to large-scale implementation. Key challenges include the need for strong leadership, effective governance, and a robust data foundation. According to the findings, organizations with established leadership frameworks achieve ROI 45% faster than those without. Furthermore, the need for workforce transformation is critical, as companies must prepare employees for evolving responsibilities driven by AI integration.

As AI technologies continue to advance, the interaction between employees and AI agents is expected to increase significantly by 2028. The report emphasizes the importance of training and upskilling initiatives to ensure effective human-AI collaboration in the workplace.

The methodology behind the Capgemini report involved a survey of 1,607 executives from organizations with annual revenues exceeding $1 billion, representing various sectors across 15 countries. These executives were responsible for AI initiatives and provided insights into their experiences with AI integration.

In conclusion, the findings from the Capgemini Research Institute underscore a pivotal shift in how businesses approach AI technologies. The integration of agentic AI is not only enhancing operational efficiencies but is also reshaping the future landscape of business operations. As organizations continue to navigate this transformation, the focus on leadership, workforce readiness, and strategic investment in AI will be crucial for maximizing the potential benefits of these technologies.